Come join LMP Enterprises for a comprehensive 2-day Critical Elements of Customer Service training workshop.
What Topics are covered?
What is customer service?
Who are your customers?
Meeting expectations and setting goals.
Communication skills and phone techniques.
Dealing with challenges and stress.
The Five Critical Elements of Customer Service:
1. A Customer Focus
2. Customer Service Standards Defined by YOUR Organization
3. Service Given Life by Employees: Communication Skills, Telephone Techniques, Dealing with Difficult Customers
4. Being a problem solver
5. Measure up to your standards
What Will Students Learn?
Demonstrate customer service approach
Understand how your own behavior affects others
Demonstrate confidence and skill as a problem solver
Apply techniques to deal with difficult customers
Make a choice to provide customer service
Limit to 10 students
Training also offered in June.
